BROOCAR – Return & Refund Policy

At BROOCAR, your satisfaction matters to us. We want every purchase to be a pleasant experience, which is why we offer a simple and transparent return and exchange policy.

1. Returns & Exchanges

We accept returns and exchanges within 7 days of receiving your order.

To be eligible, items must:

• Be unworn, unused, and unwashed.
• Be in their original condition.
• Have all original tags attached.
• Include proof of purchase.

2. Return & Exchange Shipping Costs

Customers are responsible for return and exchange shipping costs when requesting a different size, color, or a change of mind.

If an item arrives damaged, defective, or incorrect, BROOCAR will cover the return or exchange shipping costs.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible through our Contact Us page.

We will review the issue and arrange an appropriate solution at no additional shipping cost to you.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be arranged through our customer support team.

Original shipping fees are non-refundable for change-of-mind returns, except where required by applicable law.

5. How to Request a Return or Exchange

To request a return or exchange, please contact us through our Contact Us page within 7 days of receiving your order.

Please provide your order number and the reason for your request.

Our team will guide you through the next steps.

6. Our Commitment

At BROOCAR, we believe exceptional quality deserves exceptional care.

We are committed to making every shopping experience as comfortable and reliable as possible.

BROOCAR — Timeless elegance, shared.